Lion Mortgage is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage with our mortgage advisory services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect personal information that you voluntarily provide when you submit enquiries, request mortgage advice, complete online forms, subscribe to updates, or contact us through email, phone, or messaging platforms. This information may include your name, email address, phone number, employment details, financial information relevant to mortgage eligibility, and any other details you choose to share.
In addition, certain information is collected automatically when you visit our website. This may include your IP address, browser type, device information, pages visited, time spent on the site, and general usage data. This information helps us understand how visitors use our website and allows us to improve performance and user experience.
How We Use Your Information
The information we collect is used to respond to your enquiries, provide mortgage advice and related services, assess eligibility, communicate with you about your request, and improve our services. We may also use your information to send relevant updates or marketing communications, which you can opt out of at any time.
Your information may also be used to meet legal, regulatory, or compliance requirements applicable to mortgage advisory services in the UAE.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance functionality, analyse traffic, and improve user experience. Cookies help us understand visitor behaviour and enable certain website features. You can choose to disable cookies through your browser settings, although this may affect website performance.
Sharing of Information
Lion Mortgage does not sell or rent your personal data to third parties. We may share your information only when necessary to provide our services, such as with banks, lenders, credit bureaus, or service providers involved in the mortgage process. We may also disclose information if required by law, regulation, or legal process.
All third parties we work with are expected to handle your information securely and confidentially.
Data Security
We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, or disclosure. While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
Your Rights
You have the right to request access to your personal information, ask for corrections, request deletion where applicable, or opt out of marketing communications. Any such requests can be made by contacting us using the details provided on our website.
Children’s Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to external websites. Lion Mortgage is not responsible for the privacy practices or content of third-party sites, and we encourage users to review the privacy policies of those websites separately.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.
Contact Information
Lion Mortgage is an independent mortgage advisory firm operating in Dubai, United Arab Emirates, with its office located in Business Bay. If you have any questions about this Privacy Policy, how your information is handled, or wish to exercise your data rights, you may contact us through the contact details available on our website, including email or phone.
